By Gerard Blokdijk, Ivanka Menken
A certified technical roadmap to ITSM Availability administration & carrier point contract Reliability, Maintainability, Serviceability, Resilience & safety, with methods, pursuits, Scope, KPIs, templates & different organizational assets.
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Additional resources for Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
Reagan SLA009 Service C R. Smith Manufacturing R. Smith SLA007 Probability of Failure Recovery Time Recovery Procedure Back Up Available and Tested << List appropriate procedures. NB. This will require Incident and Problem Mgt input >> Yes 62 Data Capture Availability Management Workbook Service A Service Description In this section briefly describe the service. Probability of Loss In this section for this service describe the probability of a disruption to this service and the effect on the business.
Availability Management Workbook When considering how the availability requirements of the business are to be met, it is important to ensure that the level of availability to be provided for an IT service is at the level actually required, and is affordable and cost justifiable to the business. The example above indicates the products and processes required to provide varying levels of availability and the cost implications. Availability Requirements can be found in a separate document on page 73.
That won’t do. The reason has to be based in business benefits. You must be able to concisely document the reason behind starting or improving this process. Is it because of legal requirements or competitive advantage? Perhaps the business has suffered major problems or user satisfaction ratings are at the point where outsourcing is being considered. A policy statement any bigger than this text box, may be too lengthy to read, lose the intended audience with detail, not be clearly focussed on answering the WHY question for this process.
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action by Gerard Blokdijk, Ivanka Menken